Responsibilities:

1. Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy the Application B2B, B2E and B2C and maintain the Okta services.

2. Implementing, integrating, and supporting Okta Cloud SSO and enterprise SaaS technologies into complex IT environments across heterogeneous operating environments.

3. Build the Okta tenants for POC, Development, UAT and Production and define the Administrator Roles for supporting the application.

4. Involving in the analysis, design, development, customizations, implementation, and maintenance of software applications.

5. Help Developers and different Line of Business (LOBs) to design and implement the Single Sign-on solutions for modern applications, Legacy Applications and SAAS based applications.

6. Protected applications by integrating them to Okta through Modern Authentication Protocols like SAML2.0, OpenID Connect (OIDC), OAUTH2.0 and WS-Federation.

8+ years of customer support, technical support, system administration or related customer facing role, with at least 3 years in a senior technical role
Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies and IIS
Real passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment
Ability to learn new technologies quickly
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person)
Ability to work independently with little direct supervision and as a part of a team
Excellent analytical and organizational abilities
Ability to remain calm, composed and articulate when dealing with tough customer situations